Contact & support
Talk to the people who run the racks.
Sales questions, sizing help, or something broken — same team either way. No ticket maze, no outsourced first tier.
Support hours
Email support around the clock — infrastructure is monitored 24/7.
Phone during business hours (Eastern), with emergency coverage for outages.
Getting an account
Tell us how many TBs you want (or what you're backing up, and we'll do the math together). We provision your account — hostname, username, key setup — typically within hours, and you're syncing the same day.
Faster start: include your SSH public key in your first email and your credentials arrive ready for unattended backups.
RSYNCIT is a OneColo service
Operated by OneColo LLC (AS12083) from 400 N Tampa St, Tampa, FL — the same team behind OneColo's colocation and hosting platform.
Visit OneColo