FAQ
Frequently asked questions.
Straight answers about access, billing, and where your bytes live. Missing yours? Ask us directly.
Access & usage
What exactly do I get when I sign up?
A storage account on our Tampa, Florida infrastructure: a hostname, a username, and your chosen number of TBs. You reach it over SFTP, SSH, rsync, or WebDAV — all included, all pointing at the same files.
How do I connect with rsync?
Standard rsync over SSH: rsync -avz /path/to/data youruser@youruser.rsyncit.com:backups/ — no special modules or flags required. Our step-by-step guide covers key setup, --delete, and scheduling with cron.
Can I use SSH keys instead of passwords?
Yes, and you should — key-based authentication is the right way to run unattended backups. Add your public key and disable password logins for the account if you like.
Can I mount the storage as a drive?
Yes, two ways. WebDAV maps it as a network drive on Windows or a Finder location on macOS with no extra software. On Linux (or macOS with FUSE), SSHFS mounts it as a local path. See the mounting guide in Resources.
Does it work with my NAS?
Synology Hyper Backup and rsync tasks, QNAP HBS 3, TrueNAS cloud sync/rsync tasks, and unRAID scripts all speak rsync-over-SSH or SFTP natively. Point them at your hostname with your credentials.
Are there file size or file count limits?
No practical ones — it is a filesystem, not an object store. Millions of small files and multi-hundred-GB single files are both fine. Your only ceiling is your purchased quota.
Billing
How does billing work?
Flat $6.95 per TB per month, billed by the TB in whole-TB increments. Choose 3TB, pay $20.85/month. There is no per-GB usage billing and no request or retrieval fees.
Is bandwidth metered?
Uploads are unmetered — including the big day-one seed of your full dataset. No transfer overage charges.
Can I add more storage later?
Anytime, in 1TB steps, at the same rate. Your account and paths stay the same; the quota just grows.
Is there a contract or setup fee?
Neither. Monthly billing, cancel whenever. Your data is yours to rsync out at any time — standard protocols mean leaving is a one-liner, which is exactly why you can trust staying.
Security & data
Is my data encrypted?
All transport is encrypted: SSH/SFTP and rsync-over-SSH by protocol, WebDAV over HTTPS. For encryption at rest under your own key, encrypt before upload — tools like gpg, age, or encrypted archives work naturally with filesystem storage, and rsync moves them like any other file.
Where is my data physically stored?
In OneColo (AS12083) data center facilities in Tampa, Florida, USA — 24/7 staffed, with redundant power and network. RSYNCIT is a OneColo service, so the people answering support tickets are the people who run the racks.
Who can access my files?
Your account is isolated to your own storage area — logins land in your space and cannot browse anyone else's. Operationally, our engineers administer the platform the way any hosting provider does; if that boundary matters for your data, client-side encryption before upload puts the key solely in your hands.
Should I still keep another copy?
Yes — and we say that about every backup destination, including our own. The 3-2-1 rule (three copies, two media, one offsite) exists because no single copy is a strategy. RSYNCIT makes an excellent offsite leg; it should not be your only leg.
Practical details
How fast are transfers?
Our side is connected at data-center speeds with redundant carrier networking; in practice your uplink is nearly always the limiting factor. rsync compression (-z) helps on slower links, and incremental transfers mean nightly runs move only changed data.
How quickly is my account ready?
Typically the same day, usually within hours of ordering. You will receive your hostname, username, and setup instructions by email.
What happens if I fill my quota?
Writes fail cleanly at the quota boundary — nothing is deleted, and reads continue to work. Free up space or add another TB and writes resume immediately.
Who do I contact when something breaks?
support@onecolo.com or +1 (888) 999-4898 — you reach the engineers who operate the platform, not an outsourced first tier.
Still have a question?
Email support@onecolo.com or call +1 (888) 999-4898 — you'll reach the engineers who run the platform.